As an Account Manager, you will be responsible for creating long-term partnerships with clients that improve account retention and lifetime value. You will work with clients to understand their commercial goals and create innovative campaign strategies that utilize our suite of services. This is a sales role, and the ultimate objective is to deliver continuous revenue growth from retaining business and increasing your portfolio size.
About You:
* Minimum of 2 years' experience managing clients, ideally in a B2B environment where those clients make substantial investments in the service.
* Ideally, account management experience related to services, not products.
* A proven track record of delivering against revenue targets.
* A strategic, analytical, and critical way of thinking.
* Ability to follow processes effectively.
* Exceptional relationship-building skills (whether it be over the phone or face to face).
Responsibilities Include:
* Work with clients to create their “go to market” outbound strategy, ensuring we approach data acquisition messaging and channel selection in a methodical way with full understanding of the client’s ICP and commercial goals.
* Provide exceptional customer service to our clients and manage the relationships with key stakeholders.
* Retain, upsell, and cross-sell to our clients. Look for opportunities to increase revenue/account value.
* Strategically manage a portfolio of clients and develop strong, long-term trusting relationships with stakeholders.
* Work with clients to establish a clear process for sharing lead feedback and disposition reporting.
* Obtain feedback from clients and ensure this is communicated within the team, and any relevant adjustments to the strategy are made.
Benefits:
* Competitive salary plus commission.
* Continuous development and support.
* Social office environment with regular paid company social events.
* Work from home days.
* Weekly company catch-up.
* Healthy working environment with refreshments provided.
* Monthly company lunch.
* Wellness program.
This is a great opportunity to join a fast-growing Exeter-based business.
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