We are looking for an experienced and customer focused IT Helpdesk Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Nottingham.
This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.
Salary & Benefits:
* Salary up to £30,000/pa
* Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!
Key Responsibilities:
* Provide IT support to remote and office based users, resolving daily technical issues and faults
* Support office and depot technology, including:
Printing and print services (office, depot, and home users)
Meeting room technology
LAN and general office infrastructure
* Manage the end-user hardware lifecycle, including:
Procurement and provisioning
Asset management and tracking
Replacement and secure disposal of equipment
* Configure, build, and ship IT hardware for new starters and to replace faulty devices
* Support user management processes, including joiners, movers, and leavers
* Manage desktop operating system lifecycles
* Provide support for Microsoft Office 365 and other core business applications
* Handle software provisioning and licence management
* Support mobile device management, as well as mobile and fixed voice services
* Assist with tracking hardware and software assets
* Helpdesk & Support Duties
Respond to IT Helpdesk tickets as part of the wider support team
Provide 1st line support, handling a range of user queries and issues
* Participate in a rota to provide helpdesk cover:
6:00am – 6:00pm between 1st March and 31st October
8:00am – 5:00pm between 1st November and 28th February
* Additional Requirements: Travel to other sites and depots as required to provide in-person IT support
Person Specification:
* Valid UK Driving Licence
* Experience supporting Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365
* Ability to diagnose and resolve hardware faults
* Experience with asset management and multifactor authentication
* Understanding of cloud services and basic networking
* Keen interest in IT and technology, with prior experience in an IT environment
* At least 24 months’ experience in an IT helpdesk or support role preferred
* Confident user of the systems and technologies listed above