ServiceNow Platform Administrator
Location: Birmingham
The role is to support the mission‑critical ServiceNow platform used across the organisation, maintaining platform stability, availability and service quality, and supporting teams and stakeholders to resolve issues.
Benefits
* Hybrid Working – eligible employees can work remotely for part of the time and find a working pattern that works for them.
* Competitive salary and non‑contributory pension.
* 30 days’ holiday plus bank holidays, with the option to purchase additional days.
* Life Assurance and Private Healthcare for you and your family.
* A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
* The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Key Responsibilities
* Perform day‑to‑day administration of the ServiceNow platform, including instance management, access control and instance health monitoring.
* Maintain platform configurations, including workflows, forms, UI policies and business rules.
* Contribute to stakeholder communication, issue resolution and service improvement initiatives.
* Work closely with Product Owners, Engineers and Architects to deliver platform enhancements.
* Proactively identify and resolve platform issues, defects and performance bottlenecks.
* Identify opportunities for automation and efficiency within ITSM and platform processes.
Skills and Experience
* Proven experience administering ServiceNow in an enterprise environment.
* Understanding of core modules such as ITSM, ITOM, ITAM, CMDB and Service Request.
* Working knowledge of platform configuration (flows, business rules, client scripts, UI policies).
* Familiarity with incident, problem, change and request management processes.
* Effective communication and stakeholder management skills.
How We’ll Support You
Training and development to help you excel in your career. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.
EEO Statement
We value diversity and, as an equal opportunities' employer, we make reasonable adjustments for those with a disability. If you have a disability, health condition or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge at adjustmentsconcierge@db.com.
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