Position: Customer Account Manager
Location: Sunderland, Tyne and Wear
Hours: Mon Thur, 8:30 am 5 pm and Friday 8:30 am 3 pm
Salary: GBP30,000
We are excited to offer a permanent opportunity for an experienced Customer Account Manager with a strong track record in managing key accounts and developing new business relationships. This role is with a global manufacturer of automotive products and parts, and the successful candidate will report to the Management team, playing a pivotal role in driving both new and sustained growth within the organisation.
Responsibilities
* Collaborate closely with existing customer accounts.
* Establish and nurture new customer relationships.
* Manage customer accounts, including reviewing and creating quotes for new clients.
* Handle contracts by establishing, reviewing, amending, and resolving any related queries and discrepancies.
* Enhance the customer service experience for clients.
* Understand current business levels and product supply to ensure a high standard of customer service.
* Communicate effectively via telephone and email.
Key Experience:
* Proficiency in English and one additional European language is desirable.
* Prior experience with manufacturing software systems, such as SAP, MRPeasy, or Odoo, is essential.
* Excellent verbal and written communication skills are necessary.
* Experience working in a manufacturing environment is preferable.
* A clear understanding of the customer journey, from initial contact through cost and product availability, manufacturing requirements, supply chain delivery, and final product dispatch, is essential.
* Demonstrable experience with contract preparation and delivery, along with a solid understanding of commercial service level agreements and written contracts, is required.
* Advanced working knowledge of Microsoft Office, including Word, Excel, and Outlook, is essential.
Benefits:
* Pension plan.
* Early finish on Fridays.
* Healthcare benefits.
* Annual bonus.
* Twenty-five days of annual leave in addition to bank holidays.
Experience:
* MRP system: 1 year (required)
* Account management: 1 year (required)
* Administration: 1 year (required)
Language:
* Japanese (preferred)
* Any European languages (preferred)
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