Overview:
The Viking is a lively and welcoming entertainment venue located within the popular Seal Bay Resort, offering a relaxed atmosphere, friendly service and a wide selection of drinks for guests to enjoy. The venue forms part of a vibrant on-site leisure and entertainment offering, which includes live music, themed evenings and family-friendly activities designed to bring guests together throughout their stay.
With a capacity of around 400 guests, The Viking plays an important role within the resort's wider entertainment programme, complementing larger venues such as the White Horse Theatre and Embassy while providing a more intimate space to socialise, enjoy sport, or take part in evening entertainment.
This is a fantastic opportunity for an ambitious manager to make a real impact—building strong relationships with owners and holiday guests, delivering engaging events, and shaping a welcoming environment that keeps visitors returning year after year.
Key Responsibilities:
1. Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
2. Lead and supervise the bars team to deliver service excellence at all times
3. Ensure team has great knowledge of the products
4. Train the team to look for opportunities for incremental sales (upselling)
5. Ensure all public areas are clean and safe
6. Where team members are unable, resolve any complaints in a polite, empathetic and calm manner, ensuring owners and holidaymakers are delighted at the outcome
7. Manage the business aspects of the bar, such as keeping a current alcohol license, working with suppliers, taking inventory, reordering supplies, managing budgets and setting goals
8. Recruiting and training team members to provide excellent service to patrons
9. Creating effective schedules and quickly resolving conflicts to ensure that bar is well covered during peak hours
10. Setting and enforcing quality and safety controls
11. Planning and taking part in promotional events
12. Diffusing tense situations between guests or team members to prevent possible safety or legal issues, informing security team, if needed
13. Maintaining a fun, safe atmosphere for all owners and holidaymakers
Experience/Skills Required:
14. Excellent levels of communication
15. Leadership & team building skills
16. Strong motivational skills
17. 1+ years hospitality leadership experience
18. Able to work weekends and unsociable hours
19. Computer literate
20. Numeracy skills
21. Commitment to deliver service excellence