Who We Are:
Me:Mo is a dynamic, 40-strong team of digital marketing specialists, social media experts, PR professionals, and content creators. We collaborate with top-tier restaurant brands and ambitious independents, shaping their narratives and elevating their presence in an increasingly competitive market.
We pride ourselves on a culture that fosters innovation, collaboration, and excellence, offering a strong work-life balance, professional development opportunities, and an environment where bold ideas thrive.
The Role:
We are looking for a commercially minded Account Director with direct hospitality experience - either in-house at a multi-site restaurant group, premium hotel brand, hospitality brand, or working within an agency dedicated to luxury or hospitality clients, who understands how to turn marketing into measurable commercial return.
As Account Director, you will play a key role in managing client relationships, delivering high-quality campaigns, and driving account growth. Working across digital, social, PR, and content, you will ensure seamless execution and exceptional results for our clients.
This is an exciting opportunity for an ambitious account manager looking to take the next step in their career, working within a fast-paced, creative agency with a diverse hospitality portfolio.
Key Responsibilities:
Strategic Client Management - Act as the lead point of contact for clients, building trusted relationships and translating business objectives into integrated marketing strategies.
Integrated Campaign Execution - Oversee end-to-end delivery of multi-channel campaigns, with a focus on sales-driving tactics, brand visibility, and business performance.
Commercial Strategy - Leverage your knowledge of CRM platforms, reservation systems, and in venue marketing to recommend strategies that drive measurable ROI.
Hospitality Platform Experience - Apply hands-on experience with tools like OpenTable, SevenRooms, ResDiary, Mailchimp or similar to support performance-based marketing efforts.Data-Driven Reporting- Monitor campaign results and provide clear, actionable insights that link marketing activity to footfall, bookings, or spend-per-head.
Commercial Growth - Identify upsell and cross-channel growth opportunities. Maintain strong account profitability.
Collaboration - Work closely with in-house creative, digital, social, and PR teams to deliver joined up campaigns.
Mentorship - Support junior team members, providing guidance, feedback, and sharing best practices.
Innovation - Stay up to date with restaurant marketing trends, digital innovation, and evolving consumer behaviour to bring new thinking to clients.
What Were Looking For:
To excel in this role, you should have:
Proven experience (3+ years) in client services, either within an integrated marketing agency or in-house at a multi-site restaurant group or hospitality brand.
Good grasp of Me:Mo's core marketing channels - PR & Influencer, Social Media, Digial Marketing
A deep understanding of the hospitality industrys commercial drivers, including seasonal promotions, local marketing, and loyalty campaigns.
Hands-on experience using CRM tools (e.g. Mailchimp, Klaviyo) and reservation platforms (e.g. SevenRooms, OpenTable, ResDiary).
A commercial mindset and confidence in linking marketing to measurable performance indicators (e.g. increased covers, conversions, retention).
Outstanding communication and relationship-building skills, with the ability to manage multiple stakeholders.
Strong project management capabilities and a proactive, problem-solving approach.
A passion for restaurants, hospitality, and the power of strategic storytelling.
Salary & Benefits:
Competitive salary of 45-55K based on experience
Hybrid working from our Notting Hill office - Client Services Team in-office every Tuesday, with flexible working through the week
22 days annual leave plus Bank Holidays, Paid Birthday Day Off, Christmas office closure and Time off in Lieu scheme
Regular team socials and the chance to dine at some of the best restaurants in the UK
Me:Moment - Monthly employee reward scheme
Summer Fridays - 4:00pm finish during BST
CODE Membership - unlimited access to 600 hand-picked industry offers across UKs top restaurants, bars, and hotels
Perkbox membership - access to wellbeing tools and discounts across retail, dining, travel, and lifestyle
Earn a 5% bonus for successful employee referrals (first three months salary post probation)
Two annual socials - Summer and Christmas
A sociable, engaging, and supportive work environment
At Me:Mo, youll have the opportunity to lead impactful, commercially driven campaigns for some of hospitalitys most exciting brands. Youll work alongside a talented, supportive team in an agency that values creativity, collaboration, and professional growth.
Join us and take the next step in shaping the future of hospitality marketing.
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