Heimstaden Bostad is a European residential real estate manager, with around 157,000 homes across nine countries with a property value of SEK 323 bn. We acquire, develop, and manage properties with an evergreen perspective. Guided by our Scandinavian heritage and values Dare, Care, and Share, our mission is to enrich and simplify lives through Friendly Homes.
About the role
We are searching for an experienced technical coordinator with a strong background in facility management and customer service. The role is a newly created full‑time position based in Birmingham, reporting to the Manager of Facility Management, Heimstaden UK. The technical coordinator will manage a network of partners and service providers and actively balance customer centricity with efficient building management across the portfolio.
Key responsibilities
* Contractor management and performance reviews.
* Coordination and communication across departments.
* Issue day‑to‑day tasks to on‑site team and booking contractors.
* Develop and maintain excellent tenant relationships, ensuring high service standards.
* Achieve KPIs, including customer and employee satisfaction, through efficient processes.
* Plan move‑in and move‑out activities and ensure inventories are completed on time.
* Conduct regular inspections of all properties within the responsibility area, and follow up on observations and issues.
* Participate in process optimisation, implementation of organisational and H&S policy, and promote core company values.
* Support other departments with ad‑hoc projects, especially related to customer care.
Qualifications
* Minimum 1–2 years of facility/technical coordinator/property manager experience with contractor management.
* Knowledge of Health and Safety legislation; IOSH or NEBOSH desirable.
* Solid IT knowledge and experience with property management solutions.Valid driver’s licence.
* Vocational training in maintenance or equivalent work experience.
Attributes we value
* Problem solver – develops effective, sensible, and workable solutions to problems.
* Customer centric – generates innovative solutions that address customer needs, seeks feedback, and uses it to improve products, services, and internal processes.
* Team player – works together, shares responsibilities, and supports the group.
* Good communicator – conveys information clearly, both verbally and in writing, and listens effectively.
* Planning – develops comprehensive and realistic plans.
What we can offer
* A central role with broad responsibilities and significant exposure across the organisation.
* A collaborative and inclusive work environment that values innovation and excellence.
* A competitive compensation and benefits package.
At Heimstaden we believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.
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