CX Coordinator 37.5 hours- Monday to Friday HaydockSpeedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job.We're looking for a CX (Customer Experience) Coordinator to join our Customer Experience team. This is a great opportunity for someone at the start of their career who is passionate about customer service, learning, and helping others succeed.In this role, you'll support how we train and guide our colleagues to deliver consistently great service to our customers. You'll help review customer interactions across different channels, spot what's working well, and highlight where improvements can be made.You'll work closely with internal teams, training partners, and mystery shopping providers to gather feedback, track performance, and turn insights into simple, practical actions that improve the overall customer experience.This is a fantastic opportunity to develop skills in customer experience, quality, insight analysis, and stakeholder collaboration, with clear progression pathways within the business.What we're looking for:A genuine interest in customer service and improving experiencesStrong communication skills and confidence working with othersComfortable reviewing information and spotting trends or improvementsOrganised, proactive, and keen to learnExperience in customer service, admin, retail, hospitality, or similar environments is helpful but not essentialWhat you'll gain:Hands-on experience in Customer Experience and QualityTraining and development to build your skillsExposure to cross-functional teams and business stakeholdersClear career progression opportunities within SpeedyAbility to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.What we offer:26 days holiday (plus bank holidays)Life assurancePension schemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development and career progressionVoluntary Health Cash PlanMy Staff Shop: discounts and offers across many suppliersGreen Commute Initiative (Cycle to Work scheme)PAM – Employee Assistance Programme (free and confidential wellbeing support)Industry-leading Work Life Balance initiatives and flexible working optionsCareer Line of Sight for clear progression and growth opportunitiesPlease note, Speedy may close vacancies early due to high application volumes, so we encourage early applications.Some roles may require DBS, Credit or Security Clearance checks. Speedy is an equal opportunity employer, committed to diversity and inclusion.All applicants must have the right to work in the UK.