Technical Manager / IT Manager Location: Commutable to Basingstoke (regular client site visits) Salary: £50,000 – £65,000 + company car Type: Permanent, full-time We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on. The Role Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: * Delivering hands-on engineering and technical leadership * Acting as the senior escalation point across multiple customer environments * Providing hands-on support across Microsoft technologies and core infrastructure * Conducting client visits, technical reviews, and solution discussions * Defining technical standards and improving service delivery * Hiring, onboarding, mentoring, and managing support engineers as the team grows * Working closely with the owners to shape the technical roadmap of the business Technical Background The business is largely vendor-agnostic, so strong core experience is mor...