Heathrow Airport, Hounslow TW6 2GD, UK Req #671
REF: 671
Location: Heathrow Airport Terminal 3, TW6 1QG
Working Hours: Full Time 39 hours, flexible morning and evening shifts including weekends.
As a bookseller, you’ll provide exceptional customer service, priding yourself on knowing what your customers want from their bookshop, and delivering it through friendliness, enthusiasm, knowledge, and love of books.
Being a bookseller is about opening your mind to the world of books. Engaging with customers, understanding what books and authors they love to read, and making recommendations to help them find their next exciting read!
What being a Bookseller is all about:
* Delivering exceptional customer service to all our customers.
* Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
* Being physically able to lift, bend, and transport stock.
* Meeting high standards of display and visual merchandising to help customers find what they're looking for easily.
* Being part of a team and supporting colleagues.
What our Stores would love to see:
* A desire and passion to share your knowledge of books with customers and colleagues.
* A passion for providing customers with an exceptional in-store experience.
* Confidence in communicating within the team.
* Motivation to achieve excellent results and standards.
* Adaptability to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners that help you save money and create memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Our Employee Assistance Programme supports your wellbeing—physical, mental, or financial—whenever you need it.
About us:
WHSmith has a remarkable heritage and is growing, particularly in airports, hospitals, rail stations, and motorway services. Our aim is simple: to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow, offering an amazing customer experience with the latest tech. We’ve partnered with M&S and Costa Coffee to broaden our offering to customers across the UK. As we continue our journey, our goal remains: to make every one of life’s journeys better!
WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.
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