Head of Operations - Surgical Specialties
Band 8c, permanent, full time (37.5 hours per week, on call); Salary £76,965–£88,682 per annum. Closing date 11/11/2025 23:59.
Job Overview
Open to employees of the five LAASP organisations. The Head of Operations will lead the Surgical Specialties Care Group – Breast & Endocrine, Renal Transplant and Urology – ensuring the delivery of day‑to‑day operational performance with a focus on high‑quality patient care, safety processes, operational standards and quality/service improvement programmes for services delivered on the Royal site.
Responsibilities
* Lead the delivery of operational performance and financial performance of the Care Group.
* Shape and deliver the Care Group’s strategy in line with divisional and trust objectives.
* Drive operational performance and planning with Clinical Directors, Lead Nurse/AHPs and other divisions.
* Implement patient‑centred clinical operational strategy and plans, ensuring compliance with legislation and governance.
* Maintain budgets, monitor income, control pay spend (bank/locum/agency) and non‑pay costs.
* Represent the Care Group at relevant meetings, monitor financial performance and ensure achievement of QEP targets.
* Deputise for the Divisional Director of Operations and serve as a senior member of the Care Group’s Senior Leadership Team.
* Develop an open, engaging culture encouraging excellence and multi‑professional care delivery.
Person Specification
Skills – Essential
* Coaching & values‑led leadership style, encouraging engagement and empowerment.
* High level communication skills – mediation, negotiation, facilitation, training and coaching.
* Problem‑solving with a solution‑focused approach, persuasive influencing skills.
* Data analysis, risk assessment and judgement under tight timescales.
* Business planning, coordination, implementation and performance management.
* IT literacy – standard office software and bespoke systems.
* Ability to cope with competing priorities, uncertainty and complex political environment.
* Work in stressful, unpredictable situations, including urgent and emergency day‑to‑day situations.
Skills – Desirable
* Audit skills to apply findings to improve practice and develop business cases/plans.
* Innovative ways of working to meet patient care and service needs.
Qualifications – Essential
* Degree level or equivalent extensive experience.
* Management qualification such as MBA or equivalent extensive experience.
Experience – Essential
* Senior level in healthcare delivery, operational delivery, clinical quality, people management and budget responsibility.
* Successful delivery of performance targets within strict financial controls.
Knowledge – Essential
* Understanding of diversity, NHS Constitution, national/local periphery changes and impact on services.
* Knowledge of financial, management, budgetary and workforce information systems.
Knowledge – Desirable
* Governance arrangements and standards in NHS and health and social care economy.
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