Housing Assistant – Income Recovery & Financial Inclusion
Fixed Term / Secondment (Up to 9 Months)
Make a Real Difference in Your Community
We’re seeking a proactive and people-focused Housing Assistant to join our Income Recovery & Financial Inclusion team where you’ll be part of a team that spends time out in the community supporting customers, while you keep everything running smoothly behind the scenes. Your work will directly contribute to helping people sustain their tenancies and access the support they need.
In this role, you won’t just provide administrative support—you’ll help us deliver services that genuinely improve the lives of our residents.
About the role
* Be the first point of contact for our customers—supporting queries via phone, email, online platforms, and face-to-face
* Provide practical guidance on welfare benefits and rent payments, helping customers stay financially secure
* Connect tenants with the right internal and external support services to sustain their tenancies
* Process rent payments and set up Direct Debits, ensuring everything is handled accurately and in line with financial regulations
* Work closely with contractors—raising purchase orders and checking invoices for accuracy
* Play a key role in administering our Financial Support Fund, helping customers access vital assistance
* Manage and maintain our Universal Credit portal, supporting tenants with their claims
Ideal candidate
* Has administrative experience that includes organising competing priorities
* Has knowledge of the function of social housing and an appreciation of working with a diverse range of people, some of whom are socially or financially excluded
* Has excellent communication skills, both verbal and written
* Can work accurately in a fast-paced environment whilst adhering to procedures and regulations
* Is proficient in using Microsoft Word, Excel, and Outlook applications
* Is adaptable to changes in working practices
* Persistence is key, especially when workloads fluctuate. Staying focused and consistent
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high‑quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.
What we can offer you
* Excellent pension scheme with a high level of employer contributions
* Flexible working opportunities including Flexi-time and hybrid working
* The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
* Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
* Free Employee Assistance programme, including free counselling
* Free annual flu vaccination
* Access to our extensive employee reward portal which includes discounts for multiple retailers
* The opportunity to work in a beautiful and vibrant part of the Southwest
* We support digital working with modern devices/smart phones
* It’s fun to work here! with regular Company & team events
* Our modern and spacious offices are right on a bus route, and just three miles from the city centre
* We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons
Equal Opportunities
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
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