The Product Manager is responsible for implementing the product strategy for a segment of this Broadcasters products or services (Openscape in this case). There is a requirement for prospective candidates to be Unify/Openscape technology certified (to expert level and able to deliver training in it). The reason for this is that Unify will only provide admin access rights to certified professionals. The company require this level of access and therefore are looking for a Telephony Product Manager to join their team ASAP.
The post holder has three key responsibilities: assessing product opportunities, defining the product to be built and communicating to stakeholders.
The role works with key editorial, commercial and technical stakeholders to design and deliver the required product, measure its success, lead the prioritisation process and the creation and maintenance of the roadmap.
The post-holder works with the technical team to create a product that is useful, usable and feasible.
Essential
* Must have demonstrable experience of migration and transformation experience covering the replacement or consolidation of voice/telephony services
* Ability to apply industry knowledge, market awareness, research and analytics insights to product strategy and planning.
* Previous experience of making product decisions and creating a compelling vision based on research, usage data or predictions of either.
* Ability to understand and prioritise the needs of the product’s users – such as internal business systems users; or production teams and previous experience of product development and product life-cycle management including an understanding of agile methodology.
* Ability to plan and forecast a small product budget and deliver within that budget.
* Project management experience – the ability to work with and direct teams to achieve objectives.
* Technical surveys, audits and data gathering.
* Experience managing commercial and contractual relationships with third party suppliers and partners.
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* Certified training and expert in Unify/Openscape technology to include:
* Mitel OpenScape Solution Administrator Basic Administration (SOLADM1SCS)
* Mitel OpenScape Solution Deployment Service (DLS) for Service (SOLDLS1SCS)
* Mitel OpenScape Solution Advanced 1(Voice) Basic Routing (SOLADV1SCS)
* Mitel OpenScape Voice Advanced for Service Advanced Routing, Licenses (OSVADV1SCS)
* Mitel OpenScape Session Boarder Controller (SBC) for Service (SBCADV1SCS)
* Mitel OpenScape Branch for Service (OSBADV1SCS)
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* An excellent understanding of the relevant telephony technologies and practices to include:
* Mitel
* Handset provisioning and support
* Voice & telephony
* UCaaS
* MS Teams
* Networking (SIP, ISDN)
* Cloud and SaaS
* Contact Centre
* Call Groups, Hunt Groups, Auto Attendants