Retail Area Manager Location: Rotherham Salary : £32,036 - £39,156 per annum Vacancy Type: Permanent Closing date: 9 th April About Them The Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to their community since 1996. About the Role As a Retail Area Manager, you will lead and support an area of Hospice retail shops, ensuring consistent performance, compliance and supporter experience across your designated region. You will coach and develop Shop Managers and teams, drive sales and Gift Aid performance, oversee stock flow and merchandising, and ensure operational excellence across all sites. This role requires strong people leadership, analytical ability, multi‑site retail experience, and a commitment to the Hospice mission and values. Key Responsibilities Area Leadership & Performance: Lead Shop Managers across your area, providing coaching, mentoring and performance management. Monitor sales, Gift Aid, KPIs and cost control; implement action plans to address underperformance. Support new store openings, refits and strategic growth initiatives. Provide hand on shop support, observing, mentoring and learning whilst contributing to the shop rota cover. Operational Standards & Compliance: Ensure consistent implementation of retail policies, procedures, stock processes and cash controls. Conduct regular shop visits, audits and follow-up actions. Uphold health & safety, safeguarding and data protection requirements. People & Culture: Support Shop Managers in recruitment, training, rota planning and volunteer engagement. Foster a positive, inclusive and high‑performing culture across the area. Identify development needs and succession opportunities. Community & Supporter Engagement: Champion excellent supporter experience aligned with Hospice values. Represent trading function in the community and support local partnerships. Support Gift Aid engagement and compliance across sites Personal Specification Essential: Multi‑site retail management experience Proven track record of delivering commercial results Experience leading teams through change Strong leadership and communication Data analysis and problem‑solving Operational and compliance knowledge Values‑driven, supportive and resilient High personal integrity Collaborative and solution‑focused A full UK driving licence and access to a vehicle for work purposes Desirable: Charity retail experience Leadership or coaching qualification Visual merchandising knowledge Digital literacy and EPOS familiarity Fluency in community languages such as Urdu, Punjabi, Polish, Slovak, Romanian, and Arabic is highly desirable. It enables compassionate, effective communication with patients and families from diverse backgrounds, helping to build trust and deliver culturally sensitive care. This directly supports their Living Life’s Wishes Strategy and their commitment to inclusive, high-quality care at the Hospice To Apply If you feel you are a suitable candidate and would like to work for the Hospice, please do not hesitate to apply.