Be you. At work.
Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.
We're looking for a Head Host/Duty Manager at Whitworth Locke.
The role.
Are you a natural host? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences?
As the lynchpin of the reception team, overseeing the House Hosts and reporting to the General Manager, you’ll make sure guests feel genuinely special – from the day they reserve, until the minute they check out.
What it looks like;
1. Creating tell-your-mates experiences that make guests want to keep coming back
2. Being ‘in the know’ on local goings-on and inspiring guests with new ideas
3. Acknowledging and acting on guest reviews in a way that shows Locke cares
4. Handling guest questions with a can-do attitude
5. A systems specialist (Mews, Rezlynx); resolving payment queries and system errors like the smooth operator you are
6. Supervising and coaching the House Host team and empowering them to do all these things, too
Values you’ll share;
7. Courage to question, evolve and be human
8. Curiosity to seek out innovation, change and creativity
9. Confidence to challenge convention and look for better ways to do and be
10. Accountability and the desire to empower those around you
11. Freedom to be yourself at work, just as much as at play
12. Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
13. Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit