Sales & Service Coordinator - Redditch - £24,000 (£37,500 FTE) - Part time Monday to Friday (20 hours in the office, 4 hours remote). Flexibility is a must! Arden Personnel is recruiting for a Machine Sales & Service Coordinator to support the continued growth of a specialist machinery division based in Redditch. This role sits at the centre of sales, service, and logistics — making sure customers in the UK and overseas get their machines, parts, and engineer visits on time, with the right documentation. It’s a busy, varied role that would suit someone from a sales support, service coordination, exports/logistics or strong customer service background who’s used to juggling moving parts. What are the day to day duties for this Sales & Service Coordinator role? * Act as the day-to-day contact for UK, EU and US machine customers * Log and respond to sales and service enquiries * Coordinate engineer visits for installations, servicing, and repairs * Book travel and accommodation for engineers/sales when required * Prepare and process import/export/shipping documentation for machines and parts * Liaise with freight providers to agree shipping dates and keep customers updated * Raise purchase orders linked to machine sales and ensure payments are received where required * Keep CRM/records up to date so the wider team has accurate information * Support the Head of Machine Sales & Marketing with admin and customer liaison What Skills and Experience do I need for this Sales & Service Coordinator role? * Experience in B2B customer service, sales admin, service coordination or logistics * Confident dealing with international customers and time zones * Strong administrator — accurate, organised and able to prioritise * Good communication skills (written and spoken) * Comfortable working in a role where you’re coordinating between sales, service, and operations * Experience with export paperwork, shipping documents or machinery/technical products would be an advantage What's on Offer for this Sales & Service Coordinator role? * A salary package of £28,000 – £32,000 FTE * Hours of work: Monday to Friday 4 hours per day in the office and 4 hours remote * 30 days’ annual leave (including bank holidays), increasing with service * NEST pension contribution at 5% * DIS (life cover) at 4x salary * Long-term sickness cover (50% of salary for up to 2 years) * Smart Health Support – 24/7, 365-day Virtual GP * Be World Class training to support your professional development * Be Generous Day – paid day to volunteer * Be Fun – company-sponsored social activities * 1 month Gusto food subscription after successful probation Interested? Send your CV to Arden Personnel or apply today, and we’ll talk you through the role, travel and set-up. (If you like solving problems, meeting customers, and occasionally collecting air miles – this one’s for you.) Interested? We’re reviewing CVs now! Apply today or contact Arden Personnel for more information. &(phone number removed); Send your CV to (url removed) &(phone number removed); Call us on (phone number removed) Alcester or Redditch (phone number removed) Arden Personnel – Connecting Talent with Opportunity Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants. Follow us on Facebook, Instagram, and LinkedIn for all updates of live vacancies Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others