As one of the UK's largest independent Foreign Exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete Foreign Exchange services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join our team covering our 3 stores in Edinburgh City Centre.
This is a permanent part-time role working 21 hours per week across 3 days. These days will be every Saturday and Sunday as well as one other day during the week. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
Main Responsibilities
The successful candidate will be responsible for:
* Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
* Achieving and where possible exceeding individual and team sales and service targets
* Identifying opportunities to cross sell various products and services
* Effective and accurate cash handling and reconciliation
* Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
* Adhering to all Company Policies including Health and Safety, AML and Security
* Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
* Ensuring telephone calls are answered in a prompt, polite and professional manner
* Undertake marketing initiatives, to promote the Bureau and increase brand awareness
* Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
* Demonstrable excellent customer service experience ideally obtained in a cash handling environment
* Experience of working with foreign currencies is preferred
Competencies required:
* Demonstrable superior customer service skills
* Numerate, with excellent accuracy and an eye for detail
* Comfortable communicating on all levels including within the business and to external customers and suppliers
* Must be flexible and have a can-do attitude and approach
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Expected hours: 21 per week
Benefits:
* Additional leave
* Company pension
* Employee discount
* Free flu jabs
* Gym membership
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
* Store discount
* Transport links
Work Location: In person