Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Main duties of the job
Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary, via email and telephone.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
About us
Provide Wellbeing Ltd - Previous experience in business administration with good customer service skills. Background knowledge in Neurodevelopmental services is desired but not essential.
Job responsibilities
* Responsible for the end to end processing of patient referrals and appointments from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
* Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand.
* Support management in the induction of new employees, contractors and temporary staff.
* Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Person Specification
Essential & Desirable
* Demonstrates a professional and courteous telephone manner when speaking with members of the public and clinical teams
* Previous experience of patient-based systems such as SystmOne.
* Previous experience in business administration with an operational background
* Years Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
900 The Crescent, Colchester Business Park
Depending on experience£29,207.95 per annum
Contract
Permanent
Working pattern
Full-time
Reference number
828-PROVIDE4101
Job locations
900 The Crescent, Colchester Business Park
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