Job overview
This post is within the ICT Department that requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Support Officer will be responsible for delivering a high quality, professional service to a fast growing user base.
Main duties of the job
Key responsibilities to include:
- Support, maintain and install IT hardware and software across the Trust in accordance with Trust IT policies and procedures. Troubleshoot connectivity issues on the Local Area Network.
- Respond to enquiries from staff and provide assistance, advice and remote troubleshooting of computer system problems as required as part of the ICT Service Desk service escalating issues when necessary.
-Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Due to the nature of the role. this post is spread across several geographic sites and a full driving license and access to a vehicle would be advantageous.
Person specification
Qualification and/or Knowledge
Essential criteria
* Educated to Diploma level in an IT related subject or equivalent experience.
* Advanced European Computer Driving Licence or equivalent experience in supporting Microsoft desktop applications
* Operating systems including all current Microsoft Desktop operating systems
* Sufficient knowledge of computer hardware to support fault diagnosis to component level
* Microsoft Office Suites
* TCPIP Desktop configuration
* LAN troubleshooting
* Printer and other peripheral diagnostics and connectivity
Desirable criteria
* CompTIA A+ Hardware or equivalent.
* CompTIA A+ Software or equivalent.
* Microsoft Certified Desktop Support Technician (MCDST).
* ITIL Foundation qualification.
* Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications.
* Knowledge of Service Level Agreements
* Good understanding of Performance Management principles
* General understanding of incident management
* General understanding of IT Security principles
Experience
Essential criteria
* Extensive experience in the implementation and support of computer systems, software and networks.
Desirable criteria
* Experience of IT within a healthcare environment.
Aptitude and Abilities
Essential criteria
* Good problem solving, fault finding and rectification techniques
* Ability to think clearly and logically.
* Ability to service PCs such as replacing internal components.
* Good interpersonal skills – able to elicit information from users, provide telephone support, advise and coach staff in the use of IT.
* Explain technical issues in a clear and concise manner
* Must be customer focused and be able to supply first class support and advice.
* Able to work alone and as part of a team
* Able to adapt to change and keep up with new technologies using own initiative.
* Ability to work within Change.
* Experience of working within an ITIL environment.
Desirable criteria
* Ability to speak Welsh.
Values
Essential criteria
* Enthusiastic and motivated
* Able to work under own initiative and manage time and priorities effectively.
* The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation IT requirements by formal training, self-study and practical experience.
Other
Essential criteria
* Ability to travel between sites