Job Description: ARC Team Leader
Attention, self-motivated ARC Team Leader We have an exciting opportunity to team lead one of our shifts within our Alarm Receiving Centre (ARC) and we want to hear from YOU. If you are looking to build on your experience, keep reading to find out what we're looking for and how you can become part of growing and expanding team here at iFacility.
Who are we?
We manage security for some of the world's biggest brands (Burger King, Greggs, The Gym Group, Thatchers, Warner Hotels). Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We're growing fast, so if you're self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.
What you'd be doing in this role
* Lead a shift team on a 4 on 4 off operation
* Coordinate emergency response efforts, liaising with law enforcement, emergency services, and reporting information to statutory bodies.
* Conduct regular knowledge tests for all team members to ensure ongoing competence in crisis management and security monitoring
* Ensure all team members adhere to regulatory and company policies and are reported in prompt and efficient manner
* Ensure team members are inducted and trained to the required standard
* Ensure team members adhere to the NSI and ISO standards
* Monitor teams' performance through daily and weekly KPI'S & SOP
* Ensure optimal staffing levels and efficient shift coverage
* Carry our administration duties such as preparing rotas, holidays, absence management and recording details on the HR systems
* Ensure all documentation is being managed to adhere to company audits
* Ensure all team members are adhering to company Health & Safety policies and procedures
* Cover in the absence of other team leaders as and when required
At a glance: the qualifications we'll be looking for
* Team Leader or Supervisory experience in an ARC or Security environment or similar role in a fast-moving environment
* Able to work 4 on 4 off shifts on a rolling basis either nights or days.
* Must have experience of dealing with critical incidents and management of incident debriefs
* Must have experience of CCTV systems, fire panels and alarm systems
* SIA CCTV Licence – Essential
* Experience of NSI and ISO Standards
* Must be competent in Microsoft packages, with the ability to learn inhouse systems specific to iFacility software
* Have experience of managing a team of 4 to 8 members
* Experience of identifying and implementing training & development requirements
* Experience of working with retailers, service providers and emergency services to build on customer relations
* Excellent written or verbal communication skills
* Experience of people management skills
* Demonstrate excellent problem solving and decision-making skills, able to work within a pressurised environment and sharing knowledge and experience with your team
* Ability to forward plan, respond to customers' needs in timely and efficient manner
* Demonstrate ability to implement and follow company policies and procedures
* Able to work 4 on 4 off shifts on a rolling basis either nights or days.
What you'll be like as a person
* Positive, can-do attitude – self-motivated and able to respond to our customers quickly and professionally
* Great communication skills – able to build strong working relationships and rapport with our customers and other members of your team
* Great problem-solving skills – using your initiative to find suitable solutions or quickly report issues which need escalating
* Honest, reliable, trustworthy, friendly and a good time-keeper
* Willing to learn and take on responsibility for your own personal development
* Have a passion for providing the highest levels of customer service
* Motivated to learn new skills and knowledge in your role and beyond
Which reflects our Company values
· Loyalty – unwavering allegiance to our customers and team, and commitment in helping them reach their goals.
· Professionalism – exemplary conduct and expertise in our industry.
· Venture – strategic risk taking with a pioneering spirit
The benefits you'll enjoy
* 37.5 hours a week, with a 60-minute unpaid break per day. This will be flexible working as you may be required to work additional hours, as necessitated by the needs of the business including weekends and public holidays or at time outside your normal working hours
* Great working environment
* Free parking
* Employee referral bonus
* Wellness programmes
* Employee Assistance Programme
A few things to note
We're an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it's really important that we carry out background checks before you come and work with us. If your job application is successful, we'll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.
Find out more and apply today
To learn more about us and what we do, visit our website at
Job Type: Full-time
Pay: £28,000.00-£31,000.00 per year
Benefits:
* Free parking
* On-site parking
Work Location: In person
Application deadline: 26/09/2025
Reference ID: TLDAYS
Expected start date: 20/10/2025