Job Title: Air Conditioning Technical Manager Reports To: General Manager / Managing Director Direct Reports: TBA Salary Range: £40,000.00 - £45,000.00 Hours: 9am – 5pm, Monday to Friday. Position Summary The Air Conditioning Technical Manager is a pivotal role, providing technical expertise, leadership, and operational oversight for the installation, maintenance, and servicing of air conditioning systems. The position combines hands-on technical problem-solving with strategic management, ensuring projects are completed to the highest standards, teams are well-supported, and clients receive exceptional service. Key Responsibilities 1. Technical Support & Expertise Provide expert advice and troubleshooting support to engineers, clients, on all air conditioning systems (split, multi-split, VRF, VRV, chillers). Assist with system design, fault diagnosis, and repair procedures. Offer guidance on correct installation, commissioning, maintenance, and operational best practices. 2. Product Knowledge & Industry Awareness Maintain up-to-date knowledge of air conditioning products, specifications, applications, and limitations. Keep informed of emerging technologies, regulations (including F-Gas), and industry best practices. Recommend new products or solutions to improve service delivery. 3. Project Management * Oversee the technical aspects of projects, ensuring they are delivered on time, within budget, and to quality standards. * Coordinate with other departments (e.g. Service /Accounts) for seamless project delivery. * Manage technical documentation, drawings, and compliance records. 4. Team Leadership & Development * Lead, mentor, and motivate engineers and technicians, promoting continuous learning and skills development. * Conduct performance reviews, identify training needs, and organise upskilling opportunities. 5. Quality Assurance & Compliance * Ensure all work meets company policies, safety regulations, and industry best practices. * Conduct site inspections and monitor service delivery to maintain consistent quality standards. * Implement corrective actions where deficiencies are identified. 6. Client Relations & Customer Service * Build and maintain strong relationships with clients, understanding their needs and expectations. * Handle technical inquiries, resolve complaints, and ensure high levels of customer satisfaction. 7. Warranty Management * Oversee the warranty process, authorise warranty replacements and labour allowances, and monitor claim trends. * Investigate warranty issues and work with suppliers/manufacturers to resolve problems and implement preventive measures. 8. Commercial Awareness & Operational Efficiency * Monitor project budgets, cost control measures, and profitability targets. * Identify opportunities for operational improvements and efficiency gains. * Assist in tendering, quoting, and technical evaluations for potential projects. Essential Skills & Qualifications * Extensive knowledge of air conditioning systems, fault finding, design, and installation. * Engineering background with relevant qualifications (NVQ Level 2 or 3, City & Guilds 2079 F-Gas certification, or equivalent). Time served will be considered with references. * Proven track record in team leadership and technical management. * Strong communication skills — verbal, written, and interpersonal. * Excellent problem-solving and decision-making ability. * Competence in project planning, organisation, and delivery. * Strong customer service focus. * Commercial and financial awareness. * Full UK driving licence. Desirable * IOSH or NEBOSH Health & Safety certification. * Experience in Building Management Systems (BMS). * Experience working with large-scale HVAC projects. * CAD experience preferred Salary: Competitive, based on experience Benefits: Company vehicle and telephone, pension, healthcare, training opportunities, on road allowances. If this sounds like you, please send George your cv in the first instance for discrete discussion