About the Role
We are looking for a dynamic and motivated PFI Operations & Performance Manager to join our PFI team and play a vital role in supporting safe, effective, and high‑performing healthcare environments across our Trust. This is an exciting opportunity to become the Trust’s lead specialist for PFI Operations and Performance, helping ensure our facilities services consistently meet the highest standards for patients, staff and visitors.
Main Duties
* Act as the Trust’s principal specialist for PFI Operations and Performance, ensuring effective oversight of PFI Hard Facilities Management services.
* Monitor and ensure compliance with the Project Agreement, statutory legislation, NHS guidance, British Standards, HTMs, HBNs, HGNs, and recognised industry best practice.
* Provide assurance that PFI service delivery supports safe, effective, and compliant clinical environments across Trust facilities.
* Coordinate and oversee performance monitoring activities and audits, working closely with PFI Monitoring Officers to ensure robust governance and service quality.
* Review contractor performance against agreed Key Performance Indicators (KPIs), service standards and contractual obligations.
* Identify service risks, non‑compliance issues and areas for improvement, supporting the implementation of corrective actions and continuous improvement initiatives.
* Support negotiations and contract management processes to ensure best value for money, service efficiency and quality outcomes for the Trust.
* Assist in the development and implementation of the Trust’s PFI operational strategy to support patient care, operational resilience and environmental objectives.
* Lead, coordinate and contribute to specialist working groups, project meetings and assurance forums relating to PFI operational performance and compliance.
* Prepare reports, audit findings, service performance information and recommendations for senior management and governance groups.
* Build and maintain effective working relationships with internal stakeholders, Project Company representatives, external agencies and specialist advisers.
* Participate in and, where required, chair meetings and sub‑groups associated with Estates, Facilities Management, governance, assurance and operational performance.
* Support a culture of continuous improvement, accountability and high‑quality service delivery across all PFI‑related activities.
Essential Person Specification Requirements
Qualifications & Knowledge
* Degree or equivalent experience in Estates/FM.
* Significant senior Estates or Facilities Management experience.
* Strong knowledge of NHS Hard FM, HTMs, HBNs, compliance and audit processes.
* Experience using Estates/FM information systems.
Experience & Skills
* Experience working within large NHS, public sector or complex organisations.
* Proven ability to manage performance, compliance and service assurance.
* Strong communication, influencing and analytical skills.
* Able to explain technical information clearly to non‑technical audiences.
* Confident using Microsoft Office and FM systems.
* Experience leading meetings, projects or working groups.
Personal Attributes
* Self‑motivated, resilient and adaptable.
* Strong team player with a proactive approach.
* Able to manage competing priorities and tight deadlines.
* Professional, confident and committed to high standards.
* Understanding of confidentiality and professional conduct.
We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
Benefits
* Access to the NHS pension plan.
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service.
* Exceptional employee health and wellbeing services.
* Extensive benefits and support, including:
o Onsite nurseries and childcare salary sacrifice scheme.
o Home electronics scheme.
o Cycle to work scheme—subject to eligibility criteria.
o Car lease salary sacrifice scheme—subject to eligibility criteria.
o Working carers support and advice, carers network and carers passport.
o Flexible working options and family and carer‑friendly policies.
o Established staff networks, including LGBTQ+ and Race Equality.
o Career progression, training and support.
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