Operational Manager, MSK, Respiratory and Heart Failure Services
NHS AfC: Band 8a
Main area Operational management Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week Job ref 343-8001153-AG
Site Jubilee Health Centre Town Wallington Salary £63,665 - £70,887 pa Inclusive of HCAS Salary period Yearly
Closing date 11/06/2026 23:59
Job overview
The post holder will ensure the operational delivery of high quality, clinically robust, personalised care to all patients in the MSK, respiratory and heart failure service.
The post holder will provide strong and effective leadership to drive forward and manage change in line with national and regional drivers; i.e. the NHS 10 Year Plan, neighbourhood initiatives with a focus on proactive care, long term conditions management, reablement and, ultimately, an individual's health and wellbeing.
The post holder will ensure that the services delivered are adaptable, resilient and creates innovative solutions to enhance the patient experience.
Good financial acumen and strong leadership and managerial skills are essential for this post.
Main duties of the job
The post holder will be responsible for the operational leadership and management, performance and delivery of the MSK, respiratory and heart failure services across SHC. This will include budget management.
The post holder will facilitate and develop innovative and transformative operational leadership for these services in line with the 10 Year Plan, neighbourhood indicatives and, to include strategic work in Gesh to explore planned care transformation as part of these initiatives.
The post holder will line manager clinical leads from the respective services, ensuring a clear focus on professional development, operational development with a focus on standards of clinical quality.
The post holder will be responsible for operational leadership in maintaining and improving all aspects of clinical governance, evidence informed practice and quality.
Person specification
* Degree level education or equivalent experience
* Professional registration
* Evidence of continued professional development and clinical gravitas
Experience
* Leadership and operational management experience in an NHS organisation (including community services) or equivalent experience
* Experience and in-depth knowledge of NHS regulatory bodies and requirements and delivery against these
* Experience of managing activity and performance against quality measures and performance targets
* In-depth knowledge of organisational change management
* Working knowledge of relevant NHS national policy
* Proven ability to develop and manage clinical governance systems
* Experience of dealing with highly sensitive and confidential issues and supporting staff involved
* Experience of providing robust leadership including the production of reports and documents to meet national requirements
* Experience of working with staff at all levels of an organisation
* Experience of managing all aspects of staff performance and development
* Experience of leading and building highly effective multidisciplinary teams and networks
Skills and Abilities
* Good analytical skills and ability to present complex information and analysis in accessible formats
* Effective leadership skills using positive role modelling techniques
* Ability to work and remain calm under pressure, ensuring deadlines are met and balance competing priorities
* Ability to successfully manage and lead teams of staff in improving service delivery
* Ability to translate strategic plans into operational delivery to agreed timelines
* Ability to analyse complex problems and to develop and successfully implement practical and workable solutions
* Ability to analyse and interpret data, identify trends and produce high quality reports
* Ability to build and sustain excellent interpersonal relationships across all staff and services
* Ability to communicate, negotiate and influence in sometimes challenging or emotionally charged situations encouraging buy‑ins to sometimes contentious changes
* Ability to lead and manage projects using proven project management technology
* Excellent problem solving skills, with ability to negotiate, influence and use diplomacy skills to obtain effective results
* Ability to manage workload balancing the long‑term/short‑term and reactive work priorities accordingly
* Ability to manage budgets including identifying and implementing cost improvements with positive impact on quality and performance
* Excellent communication skills at all levels, written, oral and personal presentation
* Advanced MS Office skills
Personal Attributes
* Ability to travel across a wide geographical area using the most cost effective method
* Ability to sustain frequent and extended periods of concentration
* Ability to understand the physical demands of the post
* Actively promote equality and diversity by showing respect and treating people with dignity
* Ability to partake in the on call rota
* Car owner/driver insured for business use
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