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Customer Service Advisor Vacancy - Middleton This is a full-time, Monday - Friday, office-based role.
JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service Team based at our Greengate Brewery in Middleton, Manchester.
What we offer our Customer Service Advisors:
* Ensuring all customers are dealt with in an efficient and professional manner via phone, email, or face-to-face
* Build excellent relationships with customers
* Ensure all customer records are up to date on NAV
* Keep up-to-date with all the latest products and promotions and advise customers accordingly
* Upselling and cross-selling where possible to increase average sales value
* Manage call diaries to ensure all customers are called on allocated days
* Ensure phones are always covered and cover reception when required
* Manage repairs and Tech Service calls through NAV – allocate work to specific contractors and chase updates
* Liaise with other departments to assist in resolving any queries
* Work closely with transport and warehouse to ensure on-time delivery of customer orders and any ad hoc order requests
* Deal with any customer complaints professionally, recognizing the need to escalate where required
* Assist the Sales Team with any ad hoc requirements or needs
* Record worksheets and deal with queries arising from repairs
* Achieve set KPI’s and Customer Service Levels and Standards
Customer Service Advisor skills:
* Computer literate, proficient to an intermediate standard in all Microsoft Office packages
* Excellent communication skills, both oral and written
* Professional and flexible
* Ability to cope within a high-pressure environment
* Ability to devise solutions to issues as they arise
* Ability to work in a team
* Always demonstrate a can-do attitude
* Be driven and positive
* Ability to multi-task
* Target-driven
* Sales-oriented
* High level of organizational skills
* High level of motivation
* Attention to detail and ability to work methodically and accurately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.
We put people at the heart of our business, always doing the right thing and sticking together. Our six values are at the core of everything we do: Proud, Savvy, Honest, Passionate, Personal, Together.
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