Company Description
FOUNDRY is a dynamic workspace solution provider with a unique personality, offering a thriving business community across six locations. Co-founded by Legal & General, FOUNDRY prides itself on providing professional environments designed to inspire productivity and foster collaboration. Our spaces aim to create meaningful connections and deliver an exceptional working experience for all members, tailored to suit diverse needs.
Role Description
We are looking for an experienced coworking or customer service team member to join us as we build our rapidly growing team. The role of Senior Community Manager is an exciting and varied role that covers all aspects of running the location.
The right candidate will have the ability to actively drive Sales and Retention and oversee community engagement within their location whilst maintaining a high level of customer service, build meaningful working relationships and create a seamless member experience.
Your responsibilities will include and report directly into the Regional Manager:
Member Engagement & Retention:
* Maintain a positive member experience within your community ensuring high levels of member satisfaction, retention and a positive NPS score
* Act as a point of escalation for member queries, concerns, policies and procedures.
* Manage the onsite community team working towards KPIs, individual a group targets.
* Actively attend external Community Events to drive wider awareness, acquisition and industry events
Sales and Marketing:
* Conduct Tours following the complete sales process
* Work closely with the sales team to drive sales and occupancy, ensuring financial success of your location
* Update and complete sales CRM as required
* Ensure all events and marketing programmes are executed across site in a timely manner
* Support the Community Manager’s team in creating and delivering an engaging member events programme
* Support the sales and marketing team with local executional campaigns to drive sales
Location operations:
* Manage your location P&L in line with target and budget
* Monthly reporting to the Regional Manager
* Ensure all team members are following operational policies, procedures and standards.
* Adhere to all health and safety location requirements
People Management:
* Lead and nurture your team ensuring all individual and team goals and KPIs are met.
* Encourage your team to build and drive community within your location
* Onboard new members of the team ensuring all community managers have been inducted and trained
* Manage and monitor time off, sickness, annual leave etc
* Support your team in the creation and delivery of the member events programme and community engagement programme.
* Conduct one to ones and performance reviews
* Support the Community Manager in the smooth running of the building
Skills & Knowledge:
* Experience working within a coworking space or building communities is an advantage.
* Previous sales experience with a proven track record of prospecting and closing deals.
* A keen interest in entrepreneurship and business growth and development.
* Outstanding communication and listening skills and should be able to boost brand awareness
* Experience in social media, PR, and promotional events is an advantage.
* Natural connector and enabler.
* Highly motivated individual who is happy to work in a distributed team.
* Start-up experience an advantage
* Great organisational skills and capacity for working independently
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