Job overview We are looking for an enthusiastic, self-motivated administrative assistant to join our friendly CT administrative team. The role will involve a variety of administrative duties which support the daily patient flow and operations of this busy department. To be considered for this role previous experience in a customer or patient facing service role is desirable. This position will require excellent communication skills the ability to deal with patient queries on the phone and also colleagues within the department wanting to book CT scans. You will require sufficient IT skills to access and enter data onto the Radiology information system and to book appointments, training will be provided. Experience in administrative procedures would be advantageous. You must be available to attend the interview in person as a remote option is not available. Advert The post holder will be a member of the administration and clerical team supporting Radiology in delivering a quality appointment service for their patients. Working for our organisation Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo Detailed job description and main responsibilities The administration role will involve working across multiple systems [e.g. Email, E-Referrals, CERNER, CRIS, Ordercomms to manage patient appointments in accordance with local procedures and national policies. Communication is key to this role, the post holder will be required to: Record patient demographic and referral information accurately be polite, professional and empathetic when speaking to callers on the telephone Using initiative to be able to problem solve and answer queries as they arise