This role is reporting to our HQ based in 40 High Street, Street, Somerset, BA16 0EQ and requires candidates to be able to be at the office 2-3 days per week.
Purpose:
Manage and grow the Clarks Marketplace. This role sits at the intersection of brand account management, ecommerce trading, and onsite visual merchandising, and will play a key role in optimising partner performance and delivering a best-in-class customer experience.
Understanding both how brands operate commercially and how ecommerce sites convert traffic into sales you will be the primary point of contact for marketplace brand partners, working collaboratively to maximise sales performance, while also owning how partner products are presented onsite - from categorisation and navigation to banners, content, and campaign execution.
Accountabilities:
Brand Partnerships & Account Management Act as the main point of contact for marketplace brand partners, building strong, trusted relationships
Support brands to optimise their performance on the Clarks Marketplace, using trading insights and best practice
Support with the onboarding of new brands and products and post onboarding brand performance, ensuring all commercial and content requirements are met
Proactively identify growth opportunities for partners through range optimisation, visibility, and promotional activity
Work collaboratively with brands to align trading activity with Clarks' wider commercial and marketing strategies
Ecommerce Trading & Performance Optimisation Monitor and analyse trading performance across marketplace brands, identifying opportunities to improve conversion, revenue, and sell-through
Make data-led recommendations around pricing, promotions, product mix, and onsite placement
Support trading events, seasonal campaigns, and key commercial moments in line with the wider ecommerce calendar
Use performance data to prioritise actions that drive incremental sales and improve customer experience
Visual Merchandising & Onsite Execution Own marketplace product categorisation and navigation, ensuring products are correctly structured, easy to find, and aligned to customer journeys
Ensure all marketplace products meet content standards, including imagery, copy, attributes, and sizing information
Lead the setup and maintenance of homepage, category, and promotional banners in line with agreed marketing plans
Work closely with product data executives, eVMs in UK trading team and performance marketing to ensure content is delivered on time and to brand standards
Continuously optimise onsite presentation based on performance insights and customer behaviour
Collaboration & Ways of Working Partner closely with internal teams across Ecommerce Trading, Marketing, Merchandising, and Technology
Act as a key advocate for marketplace brands internally, ensuring alignment and smooth execution
Support continuous improvement of marketplace processes, tools, and ways of working
Key Performance Indicators: NTO/GM/Unit sales (by brand/by product)
Conversion (UX/UI, site content performance from visit to A2B)
Average order value / UPT
Return rate
Skills, Knowledge and Experience: A confident self-starter with ability (and evidence) of being able to to work under pressure and in a fast-paced environment.
Experience with using the following tooling(or similar solutions in the market): Amplience, Akeneo, Algolia, Marketplacer and GA4
Motivated by driving positive commercial outcomes you will have proven experience as an account manager, marketplace manager and eCommerce Visual Merchandiser
Commercially minded with strong data analytical skills you will be able to demonstrate your ability to analyse / critique and propose solutions to drive good commercial decisions.
In depth knowledge of Website Optimisation techniques/tools and Ecommerce best practice, you will be able demonstrate good judgement and have examples of when you've spotted and executed opportunities in order to drive profitable growth.
Excellent communication skills, confident to work cross functionally and influence where required.
Excellent attention to detail, capable of ensuring accuracy and high standards at all times.
Enthusiastic, positive, with a determination to achieve results.
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