Overview
Tekwissen Group isa workforce management provider throughout the USA and many othercountries in the world. The below job opportunity is to one of Ourclients who is a global leader in analytical testing deliver acomprehensive portfolio of complete solutions systems softwareconsumables and onsite and online services with one overarchingpurpose: to help make the world healthier cleaner and moresustainable.
Job Title: AssociateOneSource Service Support Specialist
Duration: 12 Months
Location: Boston MA 02120
Job Type: Contract
Work Type: Remote
Job Description:
* Plans and oversees enterpriselevel supportand service activities for company products and services for adesignated client or group of clients.
* Ensures quality service and operationalperformance within the parameters of program and deliverystandards.
* Developsclient relationship and understanding of client business andproduct installations to identify service needs plan servicedelivery and drive use of proactive service and support mechanismsto reduce client downtime and support costs.
* Acts as single point of clientcontact to coordinate resolution of service incidents andescalation of technical issues.
* Collaborates with sales and support groups todemonstrate value of support offering to client and identifyopportunities for expanded support business.
TekWissen Group is an equal opportunityemployer supporting workforce diversity.