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Location: London
Salary: £30,000 to £35,000 per annum plus up to 25% performance-related bonus
Contract: Full-time, permanent
We’re hiring exclusively on behalf of a fast-growing accommodation provider to appoint a Portfolio Administrator to support the operational delivery of their London portfolio. This role is ideal for someone who thrives on structure, accuracy, and supporting the performance of a busy property management team.
Working closely with Portfolio Managers and regional leads, you’ll be responsible for tenancy lifecycle administration, data tracking, compliance coordination, and helping ensure all students experience a smooth and well-managed tenancy journey.
What you’ll be doing:
* Coordinating the tenancy lifecycle: document checks, contract issuance, Right to Rent validation
* Managing tenancy changes and replacements, ensuring legal compliance throughout
* Monitoring inboxes and triaging queries, escalating to relevant teams where needed
* Keeping compliance records up to date (certifications, inspections, exemptions etc.)
* Scheduling inspections, move-ins, and risk assessments using internal systems
* Supporting KPI reporting and weekly tenancy audits
* Handling council tax processes and ensuring documentation is filed correctly
* Providing administrative support for lettings season, handovers, and compliance checks
* Using WhatsApp video to triage common issues like access, keys, or internet faults
What we’re looking for:
* Experience in residential property, lettings, compliance, or tenancy coordination
* High attention to detail and ability to work with pace and accuracy
* Strong communication skills, both written and verbal
* Comfortable using systems like YARDI, Fixflo, HubSpot or similar
* Calm and proactive when managing multiple deadlines or priorities
* A natural team player who can work independently and take ownership
* Council tax or HMO licensing experience is a plus but not essential
Why this role:
This is a great opportunity to join a dynamic and values-driven business with a clear operational structure and plenty of room to grow. You’ll be part of a collaborative team that takes pride in delivering an excellent student experience and operational excellence at scale.
Exclusively represented by
This opportunity is being managed exclusively by Vianney Dinnall-Sadler, Associate Director at Macdonald and Company. All enquiries will be handled confidentially. To learn more please get in touch directly.
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