Job Summary
How will I make a difference?
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.
You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence.
What will I be doing?
The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.
Managing a portfolio of accounts and being the dedicated point of contact, you will:
1. Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
2. Use your excellent communication skills to: Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts Deepen your understanding of the customer requirements and the industries they operate in
3. Utilise your strong data analysis and excel background to: Articulate complex data problems/processes back to customers in a way that is easy to understand Manipulate and analyse large volumes of data
4. Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
5. Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
6. Be resilient to high volumes of communication and deadlines
About you
You will have:
7. Excellent written and verbal communication skills
8. A customer focused approach
9. Ability to quickly take on large quantities of technical information
10. Advanced IT skills, particularly Microsoft Excel
11. Solution orientated problem-solving ability
12. Collaborative working style
13. Excellent planning, scheduling and organization skills
14. Full UK driving licence
15. Educated to degree level or equivalent
Benefits & Rewards
16. Dual Location / Hybrid worker Status
17. Participation in our annual Incentive Plan (VIP) - up to 10% bonus
18. 25 days annual leave plus bank holidays
19. Option to buy and sell up to 10 days annual leave
20. Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
21. Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
22. Pension scheme up to 8% employer contribution
23. Access to reward & discount platform
24. Wellbeing initiatives
25. Volunteering day
We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.