The AMS Consultant is an experienced professional in Workday post‑production support, who is dynamic, fast‑paced, and familiar with the Application Managed Services (AMS) consulting practice. As a Workday Integrations AMS Consultant, they bring strong technical expertise, the ability to maintain business context, and a roll‑up‑your‑sleeves work ethic to a team with a positive, can‑do attitude, a collaborative culture, and a passion for helping clients succeed.
Key Responsibilities:
1. Provide post‑production application‑managed support for Workday integrations across multiple client environments.
2. Solve complex inter‑system issues leveraging SaaS, SOA, and web services expertise.
3. Enable clients to maximize their investment in Workday by optimizing integration operations, enhancing existing integrations, and deploying new integrations to meet evolving business needs.
4. Execute day‑to‑day AMS activities for Workday integrations, including incident resolution, monitoring, troubleshooting, minor enhancements, and break/fix support.
5. Support a variety of client contract models, including staff augmentation, ad‑hoc support, and project‑based delivery.
6. Track issues and risks, communicate status effectively, and escalate concerns to service or project management as appropriate.
7. Provide subject matter expertise on Workday integration best practices and patterns.
8. Evaluate, communicate, and coordinate the technical impacts of integration design and configuration decisions.
9. Facilitate knowledge transfer and educate clients on developing, operating, and supporting integrations to and from a SaaS platform.
10. Develop deep expertise in Workday integration technologies while building broader knowledge of core Workday functionality and related modules, including Financials, HCM, Payroll, Benefits, and Talent.
11. Work directly with business and IT stakeholders to gather requirements, evaluate design alternatives, and configure, test, and deploy integration solutions.
12. Mentor junior consultants and actively share knowledge to help grow the AMS practice.
13. Perform additional duties as assigned by the manager.
Requirements:
14. Bachelor’s degree or equivalent professional experience.
15. Ideally 2–5 years of Workday or ERP consulting experience in a technical or techno‑functional role.
16. Hands‑on experience supporting Workday integrations in a post‑go‑live or AMS environment.
17. Demonstrated proficiency with integration technologies, including REST, JSON, SOAP, HTTP/S, SSL, PGP, SAML, and Workday integration tools.
18. Experience with SaaS‑based integration architectures and monitoring/support models.
19. Strong communication and presentation skills, with the ability to effectively manage client expectations.
20. Strong attention to detail, organization, and analytical problem‑solving skills.
21. Advanced Excel skills.
22. Ability to effectively manage multiple clients and operate in a dynamic, growing, ecosystem with minimal supervision.
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Why choose Cognizant:
23. Entrepreneurial environment that welcomes your ideas
24. Opportunity to do great work
25. Outreach programs that support communities and tap into your volunteer spirit
26. Learning opportunities to help current needs and advancement
27. Global operations, with opportunities in North America, Europe and Asia Pacific
28. An abundance of Affinity groups to meet your needs
Cognizant Core Values:
29. Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
30. Raise the Bar: We always aim for excellence in how we work and what we deliver.
31. Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
32. Do the Right Thing: We all lead with integrity and always make the ethical choice.
33. Own It: We own the outcomes for our company, colleagues, and community.