Job Title: Agency Account Director
Salary: DOE
Level: Senior
Hours: Full time (09:30-17:30 Monday-Friday with an early finish Friday)
Location: North London (office-based role)
About Connect
Where the culture is contagious, the energy is infectious & the campaigns go viral!
Connect Management is a leading social-first creator agency representing over 150+ talents. We’ve built best-in-class experiences for our clients and are leading a new generation of industry disruptors.
At Connect, we create game-changing social strategies and attention-grabbing content. We build strategic connections between the world’s biggest brands and the world’s most relevant social-first talent.
With our speed, scale, and expertise, we’re the all-in-one agency that delivers results. If you're passionate about shaping the future of digital talent and brand partnerships, we want to hear from you!
Agency Account Director
As an Account Director, you’ll lead a portfolio of key client accounts - driving strategy, delivery, and growth. You’ll be a trusted partner to senior clients, overseeing best-in-class influencer campaigns that deliver measurable impact. You’ll inspire and develop your team, collaborate across departments, and play a key role in shaping the future of our client relationships.
Key Responsibilities:
Client Leadership & Strategy
* Build trusted, long-term relationships with senior client stakeholders.
* Act as a strategic advisor, translating client goals into bold, effective influencer marketing strategies.
* Proactively identify opportunities for innovation, optimisation, and growth.
Campaign Strategy & Delivery
* Partner with Strategy and Creative to craft high-impact influencer campaigns.
* Oversee the full campaign lifecycle - from influencer selection to content delivery and reporting.
* Ensure campaigns are delivered on time, within scope, and on budget.
* Use data and insights to evaluate performance and inform future work.
Team Leadership & Development
* Lead and develop a team of Account Managers and Executives, fostering confidence and accountability.
* Provide coaching and feedback to help the team thrive.
* Champion collaboration across departments to drive consistency and excellence.
Commercial & Operational Excellence
* Manage account financials including forecasting, budgeting, and profitability.
* Ensure scopes, contracts, and billing are accurate and efficient.
* Contribute to process improvements that enhance delivery and client satisfaction.
Growth & Innovation
* Identify opportunities to expand client relationships and drive account growth.
* Collaborate with the New Business team on proposals and pitches.
* Stay ahead of creator trends and platform innovation to keep our clients leading the conversation.
What You Bring
* 6+ years of experience in account management or client services within an influencer, social, or creative agency.
* Proven experience leading large-scale campaigns with measurable results.
* Confident communicator and strong presenter who builds trust with clients and teams.
* Commercially minded with experience managing budgets and forecasting revenue.
* Deep understanding of influencer culture, creator partnerships, and social media trends.
What Success Looks Like
* Clients see you as a trusted strategic partner.
* Campaigns consistently deliver creative excellence and measurable results.
* Your team feels supported, empowered, and inspired to deliver their best work.
What you can expect
You'll be working at our young, vibrant, and energetic office, where there's always a great atmosphere and a social vibe. Our office hours are 9:30 to 5:30, and we're in the office five days a week, so you'll quickly become an integral part of the team and dive right in from day one.
Don’t just take our word for it, see the culture for yourself: https://www.tiktok.com/@connectmanagement
* Competitive salary based on your level experience and structured pay bands
* Private health insurance to keep you feeling your best — because your wellbeing matters!
* Office Gym Facilities to keep you fit
* Team and individual incentives to keep you motivated
* In-house high-performance coaching to help you level up
* Mental health support because your well-being matters to us
* 24 days annual leave + bank holidays (plus a well-deserved Christmas break)
* Extra holiday day for every year you're with us
* Chance to win a holiday every month – because who doesn’t love a getaway?
* Summer & winter team socials for those unforgettable moments
* Early finish & dress-down Fridays – just because it’s Friday!
* Free office snacks and drinks to keep you fueled
Our Commitment
At Connect Management, we are committed to fostering an inclusive, diverse, and equitable environment where our employees and talent can thrive authentically. We believe that diversity is not just a value but a driving force - fueling bold ideas, pushing creative boundaries, and setting new standards of excellence in the influencer marketing industry. We ensure that all individuals are treated with dignity and respect, regardless of age, disability, gender identity, race, religion, or sexual orientation. Our policies are designed to prevent discrimination, promote equal access to opportunities, and cultivate a culture where everyone feels valued and empowered. While we take pride in our progress, we recognise that there is always more to do. We are committed to continuous improvement, whether through reviewing our policies, challenging biases, educating internally or externally, and advocating for change to build a more inclusive industry for all.