Responsibilities
* For a client engagement: Research a client’s business model, strategy, and capabilities, understand their problems and their vision, goals and strategy; undertake stakeholder analysis, communication and engagement through all stages of change; run workshops using proven techniques for creating detailed business, functional and non-functional requirements; independently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trust; investigate options, provide recommendations and roadmaps, create business cases, and other analysis documents required for the change project; ensure the solution/s is compatible with the client’s business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraints; ensure the solution is focused on customer value where the customer journey is impacted; identify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder’s attention, and incorporate these into your work; elicit requirements from stakeholders to create requirement repositories, User Story maps, and prioritised backlogs; process modelling and process improvement with an emphasis on efficiency and automation where possible; support the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios; provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc; identify the impacts of a change on business teams, customers, and other change initiatives; help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support; service desk services; support UAT, run model office sessions where appropriate, and support hyper‑care where used; comply with client project governance and reporting needs; manage client expectations to ensure that you can deliver for the project team and the business; be able to work with and understand data, data flow, and data mapping.
* For Expleo: Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Success Partners; identify opportunities for business development with the client; comply with Expleo Delivery governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clients; share your knowledge and experience with other team members; support team success and motivate others to keep morale and performance high.
Qualifications
* BCS Business Analysis International Diploma (or equivalent)
* A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
Essential skills
* Eliciting and managing requirements
* Process modelling
* High level data modelling
* Agile and waterfall SDLC frameworks, roles, responsibilities and ceremonies
* Problem analysis and operational excellence
* Strong stakeholder management skills
* Demonstrable experience of delivering change using technology and soft skills
* Advanced MS Excel ability and working knowledge of MS PowerPoint, MS Visio (or similar process modelling tool) and MS Word
* Self‑management, the ability to plan and organise your work to align with the client’s plan or milestone dates, by setting quantified goals and working to defined standards
Experience
* Commercial and regulatory awareness
* Consulting experience an advantage
What do I need before I apply
* To be flexible to travel to, and work at, client sites across the UK as required
Benefits
* Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
* We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
* Expleo Academy – enables you to acquire and develop the right skills by delivering a suite of accredited training courses
* Competitive company benefits
* Always working as one team, our people are not afraid to think big and challenge the status quo
* As a Disability Confident Committed Employer we have committed to:
o Ensure our recruitment process is inclusive and accessible
o Communicating and promoting vacancies
o Offering an interview to disabled people who meet the minimum criteria for the job
o Anticipating and providing reasonable adjustments as required
o Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
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