Let's cut to the chase, what's in it for you…
* Competitive basic salary and annual bonus
* Salary sacrifice car scheme available to all employees
* Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
* Private medical insurance, with employee paid cover
* Competitive pension scheme through salary sacrifice
* Life assurance at 4 x your annual salary
* Share save and share incentive schemes
* Employee rewards portal with many more benefits…
In return, what we would like from you…
* Behave in line with our company values - Integrity, Caring and Quality
* Experience with CRM systems
* A good understanding of building regulations and legal obligations
* Proficient with MS Office programmes, specifically Outlook, Word and Excel
* Proficient with Sales software e.g. Connections Database/COINs/Keys
* Ability to deal with customers and stakeholders in a friendly and professional manner
* Able to effectively handle difficult situations
* Able to work under pressure, prioritise and meet set deadlines
* Willing to be flexible in respect of day-to-day duties and hours worked
* 5 GCSEs/GCEs including Maths and English, or equivalent
* A Levels (or equivalent) in any discipline
* Relevant experience working for a residential housebuilder
* Full driving license
More about the Sales Progressor role…
* Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information.
* Liaise with internal stakeholders from site set up and manage the customer Database until site sales presence.
* Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
* Ensure new developments are set up with the legal teams in readiness for the first sales release.
* Obtain management proposals from the managing agents and set up the management companies.
* Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information.
* Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.
* Produce weekly sales progression tracker for sales team.
* Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
* Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise.
* Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis.
* Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
* Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner.
* Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.
* Present a positive image of Vistry through all dealings with purchasers.
* Perform general office administration tasks, as and when required, to meet the needs of the department
* Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
* Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Assist with internal or external audit as required in line with Vistry Values of ICQ.
* Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
* Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
Finally, let's tell you a bit more about us…
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
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