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Commercial Strategy Manager - Home Claims
Location - Leicester, London or Bexhill - Hybrid (though for the right person, we're open to you just coming in on an ad-hoc/where required basis)
Welcome to Hastings Direct - From our Group HR Director Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
Role Overview
As one of our Commercial Managers in Home Claims, you'll be delivering the execution of our commercial and trading strategy. You'll work with internal and external stakeholders to deliver bold targets, supporting our transformation into a market-leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.
Job Responsibilities
* Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
* Driving data-led performance improvement opportunities across Hastings Direct and external suppliers
* Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
* Managing risk and business continuity, developing strategies to mitigate threats
* Owning the commercial performance of a key component of Home Claims
* Identifying trading performance improvement opportunities
Essential Skills
* Great knowledge of home claims; commercial knowledge within home claims settling is highly desirable
* Strong commercial aptitude with analytical capability, able to translate complex data into clear concepts
* Excellent communication skills (written and verbal), with experience in presenting to and influencing senior stakeholders
The interview process
* Initial screening call
* First-stage interview with a case study (1hr 30 mins via Microsoft Teams)
* Second-stage interview with the department director (30 mins via Microsoft Teams)
Hastings Direct is committed to inclusive recruitment and welcomes applications through the Disability Confident Scheme. Please note we are unable to offer sponsorship for this role.
Benefits include:
* Flexible hybrid working
* Annual performance bonus
* Private medical insurance
* Life assurance, income protection, pension contributions
* Wellbeing programs, generous leave, and other employee benefits
We focus on our 4Cs: colleagues, customers, company, and community, to ensure a supportive and growth-oriented environment. Hastings Group is an equal opportunities employer, welcoming applications from all backgrounds.
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