Customer Solutions Advisor
Who We Are at Drive DeVilbiss
Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
Leading the World with Innovative Healthcare Solutions that Enhance Lives
What you'll be doing:
* Accurate order processing and order management in a timely and detailed manner
* Handling telephone and email enquiries within agreed SLAs
* Processing customer complaints, ensuring the best outcome for the customer and the company
* Liaising with and supporting our team of nationwide Business Development Managers
* Management and organisation of your own, and shared sales inboxes
* Efficient, timely & detailed correspondence with external & internal customers
* Generating quotes and producing reports as and when required
What we're looking for:
1. Previous customer service experience and excellent attention to detail is a must
2. Ability to persuade, influence and negotiate effectively at all levels, b...