Are you a successful Service Advisor looking to take the next step in your career? Service Advisor – Stansted Salary: Basic £30,000 - £42,500 plus benefits Working Hours: Monday – Friday 8am – 5pm, Saturday on rota The ideal Service Advisor: * Previous experience in a similar role is essential * A passion to deliver a high standard of customer service * Bags of personality and can take dealing with customers in their stride * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. * Ensure the customer understands the service charges what work will be or has...