We are currently recruiting for a Night Manager to join our award winning Front Office teamat the Sheraton Grand Hotel & Spa.
Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 along with our One Square Restaurant and bar.
Our ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure while leading the team and night operation.
This full time role pays a 20% night premium & the shift pattern is 4 days on, 4 days off, working from 7pm to 7am.
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application.
Role:
1. Whilst on shift you will be Duty Manager for the hotel
2. Supervise the evening Front Desk team and assign specific tasks to manage, organize and oversee the hotel operation during the night.
3. Being the first point of contact for any questions & concerns from associates around the daily operation.
4. Build strong relationships with all guests and internal customers
5. Manage late arrivals, guest enquiries and manage book outs where applicable
6. Assist in training new staff members, coach them and monitor their performance
7. Thoroughly conversant with all room types, décor and outlook
8. Prepare documentation for daily business
9. Assist the FOM with project management and carry out any other duties as required
10. Ensure that we create memorable experiences for our guests
11. Handle guest complaints/requests and follow up with guests who have had issues and administer the GuestVoice portal.
12. Manage and organize group arrivals and departures
13. Full awareness of current daily status of Hotel
14. Assist with room, One Spa, and One Square restaurant bookings as well as Gift voucher requests and maintain third party extranet platforms.
15. Make sure new reservations are set up correctly and cancellations are actioned accordingly
16. Maintain the hotel generic email inboxes
17. Assist with revenue management tasks such as building rates and packages in Opera PMS
18. Ensure all billing instructions are correct and actioned
19. Follow Health and Safety procedures; point of contact for emergency situations
20. Ensure all internal and external phones calls are responded to and followed up on
21. Take In Room Dining orders and liaise with F&B accordingly
22. Assist with Concierge requests and ensure public areas are well maintained and looked after
23. Run the Night Audit and prepare the End of Day Pack
Requirements:
We are looking for someone who is energetic and self-motivated with a “can do” attitude and who is ready to take the next step on your career path. Ideally you will have at least two years of experience within the Front Office department within a 5 star environment, with supervisory experience preferred.
Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:
24. High school diploma required, additional hospitality training preferred.
25. Extensive Knowledge of Internet/MS Office applications and related IT preferred.
26. Extensive knowledge of Opera PMS
27. Marriott experience is a distinct advantage
28. Lead and support the team
29. To project a pleasant and positive professional image to all contacts at all times
30. Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
31. Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
32. Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
33. Excellent command of English language (verbal and written)
You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.
So why work for the world’s largest hospitality company?
34. A competitive salary plus free meals whilst on duty.
35. 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
36. Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
37. 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
38. Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
39. 50% off Spa Treatments and £50 gym membership within our One Spa!
40. 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
41. Refer a friend to work with us and receive a £500 bonus
42. Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
43. Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.