A fantastic opportunity has arisen at The Pods, and we’re looking for a customer service assistant to join our team. Customer service assistants provide the front of house function for all NL Active facilities and services. The customer service assistants are the first point of contact for customers, whether in person, on the phone, or digitally. Customer service assistants provide information advice and guidance, deal with bookings and memberships, and support customers in a number of ways including signposting them to activities and information that will interest and benefit them. In some NL Active facilities the role also includes assisting the Community Hub by providing a library function such as the signing out and returning of books, and supporting people with our digital provision including public access computers, print services, and the LiveWell community directory. What we’re looking for in a successful candidate: - Experience working in a customer focussed role - Excellent IT skills - Motivated, punctual, and a good communicator - Flexible to work a shift pattern that involves working evenings, weekends, and bank holidays What can we offer you in return? - Competitive salary - Up to 29 days of annual leave and bank holiday entitlement (pro rata) - Local Government pension scheme - Staff discounts and salary sacrifice schemes - Learning and development opportunities Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role. For more information, please contact Helen Smith at