This is an exciting opportunity to join a UK leading business in their industry that are looking for an Administrator to join their friendly team in Stonehouse on a full-time, permanent basis.
Working within the memberships function, the role will mainly involve processing membership applications, renewals and enquiries. Although specific office experience isn’t necessary, excellent customer service skills are key!
Key tasks
- Handle incoming emails and phone enquiries in a friendly and professional manner.
- Help organise membership assessments and interviews, including scheduling and coordination.
- Validate membership applications against company criteria.
- Feed back the outcome of membership applications to new applicants in a clear and timely way.
- Keep member information accurate and up to date on company systems.
- Handle payments, including setting up and maintaining Direct Debits.
- Process weekly membership mailouts and routine communications.
- Maintain records and documentation relating to memberships.
- Assist with projects, reporting, and annual membership reviews.
- Liaise with internal teams and external contacts as required.
- Provide general office support and carry out other ad-hoc administrative tasks when needed.
Key Attributes
- Great customer service skills
- Organised with good time management
- Attention to detail
- Reliable, team player
Hours: Monday – Friday: 37.5h per week (flexible start/finish times)
Salary: £25k per annum (negotiable depending on experience)