Customer Service Supervisor, Volunteer Experience team - Temp (up to 12 mths)
Salary c.£30,000 (dependent on experience) Contract type Temporary: Fixed Term Contract or Secondment Hours Full Time Additional information Monday - Friday, 37 hours a week Location Poole, Dorset, England Interview location Interview and assessment in person, in Poole. Interview date w/c 4th May 2026 Closing Date 26-04-2026 Reference 21407 Documents (please view all documents)
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About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
We’re looking for a Customer Service Team Supervisor to join our Volunteer Experience team. Internally this role is known as 'Volunteer Experience Supervisor'.
This team supports the RNLI through providing an exceptional and professional reactive and proactive customer service to all RNLI volunteers – offering increased engagement, nurturing relationships, growing income and helping to ensure that the RNLI is the most loved and best supported charity.
Some of the benefits
3. Salary of circa £30,000 (dependent on experience)
4. Flexible working
5. 26 days’ annual leave plus Bank Holidays
6. Competitive pension scheme (employer contributions of up to 10% of basic salary)
7. Life assurance
8. Health cashplan option
Your Role
In this role you will manage a team of 8 direct reports, maintaining processes and procedures to provide a first-class level of customer care to retail volunteers, key individuals and fundraising groups to secure support, nurture relationships and increase levels of engagement.
You will work in partnership with Experience Team Managers and Leads to ensure the most efficient and agile use of Volunteer Experience Team resource at all times.
As well as your line management responsibilities, you will initially have a focus on supporting the RNLI’s Retail Teams and volunteers.
About You
You’ll have strong experience of managing teams, ideally in a customer service environment. To be considered as our new team supervisor you will need:
9. Direct experience of delivering a high quality of telephone-based customer support or service.
10. Familiarity with customer relationship management software, IT packages and telephone systems.
11. Experience of managing and motivating staff to deliver targets to deadlines.
Other organisations may call this role Team leader, Supervisor, Customer Service Manager.
If this could be the role for you, please apply via the button shown.