Overview
Telesales Executive (Maternity Cover) – Glasgow role at Matthew Algie.
Join to apply for the Telesales Executive (Maternity Cover) – Glasgow role at Matthew Algie.
About Us
We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.
Position
Role: Telesales Executive (Sales Account Executive)
Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL
Job type: Full-Time, fixed term contract of 12 months
Hours: 39.5 hours per week, Monday - Friday
Salary: £25,880.40 per annum plus on-target earnings (up to £400 per month)
About The Role
An excellent opportunity has arisen for an experienced telesales executive to join Matthew Algie on a permanent full-time basis with fixed Monday - Friday shifts. The successful applicant will join a team whose responsibility is to maximise the effectiveness of our Coffee Sales Managers by making high quality sales calls to a variety of accounts to achieve the agreed sales targets. This will be done by outbound calls from an agreed call plan and selling the most relevant Matthew Algie products/services to existing and new customers.
Responsibilities
* Plan ahead of making calls, including completing customer checklist and reviewing account records.
* Outbound calls in line with call plan to a wide variety of customers.
* Support the Coffee Sales Managers.
* Investigate any service issues.
* Arrange call times / frequency to best suit the customers.
* Ensure order information is captured accurately.
* Schedule follow-up calls.
* Maintain all relevant administration to a high standard.
* Communicate all relevant information to the Coffee Sales Managers.
About You / Qualifications
To be considered for this position it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing or prospecting professional. You’ll be a confident administrator with a track record of meeting targets in a KPI driven sales environment. You should be able to commit to this with the right attitude.
You will be educated to Standard Grade / GCSE or equivalent. You will be competent in all Microsoft Office packages with a high level of numeracy, accuracy and attention to detail. It would be beneficial to have skills in sales negotiating and cold calling.
* A calm approach and ability to work under pressure
* A positive attitude
* Excellent communication, influencing and listening skills
* Good time management and prioritisation
* Ability to learn and implement new ways of working
* Provides excellent customer service
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants, and to creating a working environment free from discrimination or harassment where decisions are based on merit.
Our recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, religion or belief, sex or sexual orientation, or gender reassignment status (protected characteristics).
How to apply
Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thank you from the Matthew Algie team.
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