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Apprentice medical secretary | norfolk and norwich university hospitals nhs foundation trust

Norwich
Permanent
Norfolk and Norwich University Hospitals NHS Foundation Trust
Medical secretary
€19,500 a year
Posted: 20 January
Offer description

Overview

14 Fixed Term Contract - Apprenticeship

Are you our next apprentice administration hero? Could you help us provide great patient friendly service and secretarial support? Are you looking for an exciting challenge working as part of a busy team?

If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship.

This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities. The post holder will assist with typing, booking patient appointments, and administration tasks which will include dealing with telephone enquiries, filing and general office duties, in order to ensure our clinics run smoothly.

Your time will be split between our admin teams in Diabetes, Endocrinology, and the Clinical Investigation Unit.

The post holder will be expected to contribute to the provision of the highest standards of patient care.

Does this sound like you? If so, we would love to hear from you!


Responsibilities

* Provide high quality secretarial support to the department.
* Split your time between several areas within the department, getting to know and working with different staff groups.
* Have excellent communication skills and confidence when dealing with service users over the telephone and face-to-face.
* Handle patient information on a daily basis, with a high level of accuracy and confidentiality.
* Have good data entry and IT skills.
* Be able to prioritise your workload and work on the departmental database systems.
* Be a good team player and uphold the Trust’s PRIDE values.

You will be undertaking a Level 3 Business Administration Apprenticeship, which is to be completed within a 14 month contract.

Interviews to be arranged for 23/01/2025.


Benefits

* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics


Eligibility Criteria

* Aged 16+
* Resident in the UK/EEA for the last three consecutive years
* Must not have a qualification in a similar subject at the same level or above
* Must not be in any form of formal government-funded education upon the start of their apprenticeship


Qualifications and Skills Required

* Good general standard of education
* 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
* Good standard of literacy and numeracy
* Good communication and interpersonal skills
* Good IT skills

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Tuesday 6 Jan 2026

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