Smart Metering Customer Support Advisor
Location: Batley (WF17)
Start Date: 23rd February 2026
Contract: Temporary to Permanent
Hours: 40 hours per week - 8-hour shifts between 7:00am-7:00pm
Pay Rate: £12.50 per hour (£26,000 per annum equivalent)
We are currently recruiting 4 motivated individuals to immediately join a established Utilities team based in Batley.
This is an excellent opportunity for customer-focused professionals who thrive in a fast-paced environment and are confident managing customer queries and complaints with empathy and professionalism.
The Role
As part of the team, you will:
Deliver outstanding customer service across all interactions
Handle customer enquiries and complaints effectively and professionally
Take ownership of issues through to resolution
Work proactively to identify solutions and improve customer experience
Support operational processes within the smart metering function
What We're Looking For
We are seeking individuals who are:
Highly customer service focused
Confident dealing with complaints and challenging conversations
Forward-thinking and proactive in their approach
Able to work independently without close supervision
Reactive when required, yet capable of thinking ahead
Reliable team players with a positive attitude
This role would suit someone who is self-motivated, solutions-driven, and comfortable taking initiative rather than waiting for direction.
What's On Offer
£12.50 per hour (£26,000 per annum equivalent)
Full-time hours (40 hours per week)
Rotational 8-hour shifts between 7am-7pm
Opportunity to secure a permanent position
Supportive team environment
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age