Are you a confident communicator who thrives in a fast-paced environment? Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team.
We are seeking a motivated individual to join our team as a Customer Service Advisor in our Rackheath Head Office to help us continue delivering exceptional service and expert advice to our customers.
If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!
As a Customer Service Advisor, you'll be the first point of contact for our customers – whether they’re seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.
You’ll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.
What You Will Do:
* Handling enquiries and call-backs via phone, email, and live chat
* Providing accurate information on products, services, and current promotions
* Processing refunds, exchanges, and web-based returns
* Monitoring and flagging potential fraudulent activity
* Resolving disputes efficiently and professionally
* Liaising with internal departments to ensure smooth communication
* Supporting admin and order fulfilment processes
* Contributing to a positive, friendly, and proactive team culture
What We Are Looking For:
* Strong interpersonal and customer service skills
* Positive, can-do attitude with a friendly tone
* Ability to work under pressure with high attention to detail
* Comfortable using computers and digital platforms
* Proven problem-solving skills and adaptability
* Previous experience in customer service or fast-paced roles is desirable
* Team player who can also work independently when needed
Why Join Us?
* Hybrid working, 3 days in the office
* Supportive, social team environment
* Meaningful experience in a dynamic, customer-focused department
* Build your skills in communication, systems, and conflict resolution
* Make a difference – every customer interaction counts