Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You’ll be a brand ambassador who’s ready to recommend our bakery products and provide remarkable service to ensure customers feel valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked with product.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services.
* Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Great attention to detail and a commitment to delivering excellent work.
* Openness to feedback and willingness to act on it.
* Accountability for planning and managing own workload efficiently.
* Strong communication skills and adaptability to changing situations.
* Ability to build positive relationships by being a good listener.
* Good level of digital capability.
Work Pattern
* Sunday: 08:00–12:00
* Thursday: 17:00–21:00
* Friday: 07:00–21:00
* Saturday: 06:00–20:00
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
Other
Under 18 disclaimer: This job role involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying.
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