User Researcher with Service Design Skills
12 month contract (Edinburgh)
£450/480 Outside IR35
Experienced User Researcher required to support user-centred digital and service transformation. Youll lead research activities, shape end-to-end services, and ensure an evidence-driven approach to design and delivery.
Key Responsibilities
* Engage users to understand needs, pain points and behaviours
* Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations
* Champion the Voice of the User and support persona development and recruitment
* Work within multidisciplinary teams (UX, UI, delivery, technical)
* Embed insights into user journeys and design decisions
* Ensure compliance with legal, ethical and accessibility standards
Service Design
* Map and improve end-to-end user journeys (as-is / to-be)
* Contribute to service blueprints aligning user interactions with back-end processes
* Facilitate workshops and co-design sessions
* Ensure research informs service design and continuous improvement
* Support service performance measures (e.g. user satisfaction, accessibility)
* Promote a whole-service, inclusive and user-centred approach
Skills & Experience
* Strong user research experience using qualitative & quantitative methods
* Proven UCD and service design capability (journey mapping, workshops, blueprints)
* Excellent stakeholder engagement and communication skills
* Experience working in Agile, multidisciplinary environments
* Understanding of accessibility, governance and delivery constraints
* Public sector or complex environment experience
Please send your CV for consideration
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