Job Title: Commercial Account Handler / Supervisor Location: Watford, Hertfordshire Salary: Circa £55k Benefits Reports To: Commercial Manager / Account Director Job Purpose We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands-on with clients. Key Responsibilities Client & Account Handling Manage a portfolio of commercial insurance clients, delivering a high standard of service Handle renewals, new business, mid-term adjustments, and policy documentation Act as a key point of contact for clients, insurers, and internal stakeholders Negotiate terms with insurers to secure competitive and appropriate cover Support Account Executives and Account Directors with client servicing Supervisory & Team Support Provide guidance and support to Account Handlers, acting as a point of escalation Assist with workload management and prioritisation within the team Support onboarding and development of junior team members Ensure team adherence to FCA compliance, procedures, and service standards Compliance & Administration Ensure all documentation and processes meet FCA and internal compliance standards Maintain accurate client records and management information Experience & Skills Required Essential 4 years' experience in a Commercial Account Handler role Strong technical knowledge of commercial insurance products Proven ability to manage a client portfolio independently Excellent communication, organisation, and problem-solving skills Desirable (Not Essential) Previous supervisory, mentoring, or team-lead experience Client-facing experience, including meetings and reviews Experience supporting Account Executives or managing larger or more complex accounts Personal Attributes Confident, professional, and client-focused Supportive leadership style with a hands-on approach Strong attention to detail and high standards Proactive and solutions-oriented mindset What We Offer Competitive salary depending on experience Clear progression opportunities Supportive and collaborative working environment Contact Expert: Glenn Youens, Senior Consultant on Email: