We're working with a busy central London local authority to recruit a Homeless Casework Support Officer. This is a key role within the Homeless Services team, providing essential support to caseworkers and ensuring the smooth operation of case management processes. You'll be joining a service dedicated to helping vulnerable residents navigate complex housing situations, where your organisation, communication skills, and empathy will make a real difference in people's lives. The Role ·Liaise with staff, service users, and partner agencies via email and telephone to ensure timely responses and effective case progression. ·Accurately record and update case information across systems and spreadsheets, maintaining compliance with data protection requirements. ·Proactively manage queries and workstreams through to resolution, keeping both colleagues and service users informed. ·Communicate clearly and empathetically with residents, particularly those in challenging or sensitive situations. ·Draft professional correspondence, compile reports, and ensure that all documentation is clear, accurate, and compliant. ·Provide day-to-day operational support to caseworkers, enabling them to focus on complex decision-making and frontline interventions. Key Requirements ·Experience working in or alongside homelessness or housing services. ·Previous customer service or case m...