Overview
Refresco Kegworth, England, United Kingdom
Join Refresco as a Customer Relationship Coordinator and play a vital role in delivering exceptional service to our valued customers. Supporting the Customer Relationship Manager, you will be at the heart of our supply chain operations—ensuring timely and accurate service level reporting, analysing key trends in forecasts, events, transport, and order patterns to identify opportunities for improvement.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Location: Kegworth, England, United Kingdom
* Work pattern: Hybrid – work 2 days from home
* Hours: Monday – Thursday 8:30 am – 5:00 pm; Friday 8:30 am – 4:00 pm
* Status: Permanent
Responsibilities
* Execute daily supply chain activities to meet agreed customer service levels.
* Support the Supply Chain Relationship team to deliver excellent service while meeting cost targets.
* Analyse service level reports to identify trends and recommend improvements.
* Maintain customer scorecards and ensure accurate supply reporting.
* Collaborate with internal teams to ensure data accuracy and consistent communication.
* Prepare for and participate in supply meetings, providing relevant data and insights.
* Contribute to continuous improvement initiatives across the supply chain.
* Support forecasting and stock management for customer activity planning.
Qualifications
* Strong team player with the ability to build effective working relationships across all levels
* Clear customer service focus with professionalism and a proactive approach
* Excellent administrative skills and sharp attention to detail
* Confident and professional telephone manner
About Refresco
Our drinks on every table. That is the Refresco vision. We are a global business and currently produce 14 billion litres of soft drinks from 78 manufacturing plants in Europe, North America and we have just opened in Australia. We are only just getting started. We have grown from just two sites in 1999. Our Group Headquarters are based in Rotterdam, Netherlands.
We are the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading UK supermarkets, plus some of the best-known UK drink brands such as Monster Energy, Ocean Spray, and Innocent.
From the purchasing of the raw materials such as fruit juices and CO2, through to the finished product delivered to your table, we cover the full manufacturing cycle for our customers. And, whether it is packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards.
Rewards & Benefits
* Annual bonus and pay review
* Early finish on a Friday
* 28 days annual leave plus bank holidays
* Purchase additional holidays taking you to 31 days plus bank holidays
* Life assurance
* Employee referral scheme - earn a bonus for referring your friends or family
* GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling
* Cheers – a benefits platform offering discounts, free perks, and well-being tools for all employees
* Free onsite parking, and discounted products
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